FAQs
Welcome to Lalamodera! Below are answers to some of the most common questions about shopping, payments, and returns on our platform. If you have additional questions, feel free to contact us at support@lalamodera.com. Our support team is available Monday – Friday, 9:00 AM – 6:30 PM (EST).
Shopping Information
1. How do I find a product?
You can use the search bar at the top of the page to search for specific products or browse through our categories to explore our offerings.
2. Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
1. What payment methods do you accept?
Currently, we only accept PayPal to ensure the safest and most convenient transaction experience for our customers.
2. Is my payment information secure?
Yes, your payment information is completely secure through the PayPal platform. We also use SSL encryption and other advanced security measures to protect your data.
3. Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field before completing your purchase.
4. What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again. Please ensure your PayPal account has sufficient funds or that your linked card is valid.
Order Returns
1. What is your return policy?
We offer a 180-day return policy. You can return eligible items within 180 days of receiving your order.
2. How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and ensure the item is in its original condition.
3. Who pays for the return shipping?
The responsibility for return shipping costs depends on the reason for the return:
- If the item is defective or incorrect, Lalamodera will cover the return shipping costs.
- For other reasons (such as wrong size or change of mind), the customer is responsible for return shipping costs.
4. Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team at support@lalamodera.com for assistance with exchanges.
If you have further questions or need assistance, please don’t hesitate to reach out to us. Thank you for shopping with Lalamodera